Faq

How can we help you?

Frequently asked questions

We recommend referring to our size chart, which can be found on each product page in the images section or product details. You can compare your measurements to the chart to determine the best size for you. If you have any further questions or concerns about sizing, please don’t hesitate to contact our customer service team.

We offer a hassle-free return policy within 10 days of purchase. You can initiate a return by our website or contacting our customer service team. Please note that the item must be unworn, with all original tags attached, in order to be eligible for a refund.

We offer various shipping options, including standard, express, and overnight delivery. The shipping time depends on your location and the shipping method you choose. Generally, standard shipping takes 3-4 business days, express shipping takes 1-3 business days, and overnight shipping takes 1 business day.

If your order hasn’t been shipped yet, you can cancel your order from website or contact our customer service team to request a cancellation or change. If your order has already been shipped, unfortunately, we won’t be able to make any changes.

At this time, we do not offer alterations or customizations. However, we have a wide selection of sizes and styles to choose from, and we’re constantly updating our inventory with new arrivals.

We recommend checking the care label on your dress for specific care instructions. In general, most dresses can be hand-washed or machine-washed on a delicate cycle and should be hung or laid flat to dry. Avoid using bleach or fabric softener, and iron on a low heat setting if needed.

We accept all major debit/credit cards, COD, and UPI

Yes, we will send you a tracking number via email once your order has been shipped. You can use this tracking number to track your package online.

If your dress arrives damaged or defective, please contact our customer service team immediately. We will work with you to resolve the issue and ensure that you receive a replacement dress or a refund, depending on your preference. We may require photos of the damage or defect to better understand the issue and provide the best solution. Please note that any claims for damaged or defective items must be made within 7 days of receiving your order.

Unfortunately, we are unable to process orders for items that are out of stock at this time. However, you can sign up for notifications on the product page to be notified when the item becomes available again or contact us on info@jazzlr.com

No, we don’t provide international shipping.

You can contact our customer service team through the contact page on our website. We typically respond within 24-48 hours.

Standard shipping typically takes 5-7 business days, while express shipping takes 1-3 business days. Please note that delivery times may vary depending on your location and the shipping carrier.

Unfortunately, we cannot guarantee specific delivery dates. However, we do offer express shipping for faster delivery.

We occasionally offer discounts and promotions. Please sign up for our newsletter to be notified of any upcoming promotions.

Our privacy policy outlines how we collect, use, and protect your personal information. You can find our privacy policy on our website.

You can sign up to receive email notifications when a dress is back in stock. Simply go to the product page of the dress you’re interested in and click the “Notify Me When Available” button.

Unfortunately, we do not have a physical store at this time. However, we offer a detailed size chart on our website to help you find the perfect fit.

Yes, we encourage our customers to leave reviews of their purchases on our website. Your feedback helps us improve our products and services, and it also helps other customers make informed purchasing decisions.

Have you any question? We're ready to help.